Last updated July 2026
eSIMple is a trading name of BIA Tech Sec LTD, a company registered in England and Wales under company number 17291329.
Registered office: 120 Caledon Close, Hull, HU9 4EQ, United Kingdom.
Email: support@esimple.store
These Terms govern purchases made through esimple.store and the use of eSIM products and related services supplied by us.
We sell digital eSIM profiles and prepaid mobile-data plans for compatible, network-unlocked devices.
Unless expressly stated on the selected product page, our eSIM plans:
Applications such as WhatsApp, FaceTime, Signal and other internet-based communication services may function using mobile data, but they are provided by independent third parties.
You must be at least 18 years old and legally capable of entering into a contract to purchase from us.
Where you purchase on behalf of a business or another person, you confirm that you have authority to do so and that the intended user has been informed of the relevant product requirements.
The product page and checkout will identify, where applicable:
Coverage, network technology and speeds are subject to the availability and performance of third-party mobile networks.
References to 4G, LTE or 5G mean that the plan may connect to that technology where it is supported by the plan, device, location and local network. They are not guarantees that a particular technology or speed will always be available.
Before purchasing, you must confirm that:
Device-model lists are provided as guidance. Compatibility may vary by model number, country of purchase, carrier and software version.
The presence of an EID and an "Add eSIM" or equivalent setting is a strong indication of compatibility, but it does not guarantee that the device is network-unlocked.
You may place an order by selecting a plan, providing the required information, accepting these Terms and completing payment.
An order is an offer to purchase. A binding contract is formed when we send an order-confirmation email or otherwise confirm that the order has been accepted.
We may reject or cancel an order before provisioning where:
Where we cancel an order after payment but before supply, we will refund the amount paid.
Prices are displayed in GBP and include any taxes that we are legally required to include, unless the checkout clearly states otherwise.
The total payable amount will be displayed before you place the order.
Payments are processed by Stripe or another payment provider shown at checkout. We do not receive or store your complete payment-card number.
Your bank or card issuer may apply currency-conversion fees, foreign-transaction fees or other charges. These charges are imposed by the financial institution and are not controlled by us.
After successful payment, we will normally deliver the eSIM electronically through email, your customer account, an installation page or another method disclosed at checkout.
You are responsible for:
You must not publish, share or forward an unused eSIM QR code to an unauthorised person.
The eSIM is digital content supplied electronically.
Where you ask us to begin supplying the digital content during any applicable statutory cancellation period, we will request your express consent to immediate supply and your acknowledgement that your right to cancel may be affected once supply begins.
This does not affect your statutory rights where the eSIM is faulty, does not match its description or is otherwise not supplied with reasonable care and skill.
The activation rule is displayed for the selected plan.
Depending on the product, validity may begin:
You must review the activation rule before installation.
Where a plan begins on first installation, installing it too early may reduce the remaining validity available during travel.
Where a plan begins on first connection, you may normally install it in advance, subject to any installation deadline displayed for that plan.
An unlimited or day-pass plan includes a daily allowance of high-speed data.
After the daily high-speed allowance is used, data remains available at a reduced speed for the remainder of the applicable daily period, subject to network availability and the fair-use policy.
Post-fair-use speeds are described as "up to" or approximate speeds and may be lower because of coverage, congestion, routing, device performance and other network conditions.
The daily allowance normally renews approximately every 24 hours. The precise reset time may depend on the underlying carrier or carrier timezone.
Unless the selected product expressly states otherwise, unlimited/day-pass plans cannot currently be topped up. You must choose the complete number of required days when purchasing.
A fixed-data plan provides a total data allowance for the stated validity period.
When the allowance is exhausted, the service may stop unless the plan is eligible for a top-up.
Top-up eligibility is product-specific. A reloadable plan may be topped up only while it remains eligible under the supplier's rules. Expired, single-use and non-reloadable plans cannot be topped up.
Purchasing a new plan may require installing a new eSIM profile.
Connectivity is delivered using third-party mobile networks and eSIM suppliers.
We do not own or control the local networks used by the service. Availability can be affected by:
We do not guarantee uninterrupted availability, a minimum speed, a particular local network or permanent access to 5G.
Where a product lists multiple supported networks, the device may select a network automatically. Manual network selection may sometimes be required.
Travel eSIM traffic may be routed through a home network or gateway located outside the country being visited. This may affect latency, apparent IP location and access to location-sensitive services.
The eSIM allows access through supported local partner networks but should not be interpreted as a locally issued domestic mobile subscription unless the product specifically states this.
You must:
You must not:
Many eSIM profiles can only be installed once and cannot be transferred to another device.
Do not delete the eSIM until the plan has expired and you no longer require it.
We do not guarantee that a deleted eSIM can be restored or reissued. Where restoration is technically possible, we may require additional verification.
Support is available through the contact methods published on the website.
To investigate a connection problem, we may ask for:
Never send us your complete payment-card details, account password or publicly expose your eSIM QR code.
You must provide a reasonable opportunity for us to diagnose and correct a reported technical issue.
Refund eligibility is governed by our Refund Policy, which forms part of these Terms.
Nothing in these Terms or the Refund Policy limits statutory rights that cannot legally be excluded.
We may suspend or terminate access where reasonably necessary because of:
Where reasonably possible, we will explain the reason for suspension. We may be unable to provide full details where doing so would compromise security, fraud prevention or a legal obligation.
The website, branding, written content, graphics and software are owned by or licensed to us.
Purchasing an eSIM gives you a limited right to install and use that product in accordance with these Terms. It does not transfer ownership of any platform, software or intellectual property.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.
We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.
We are not responsible for:
This section does not remove any remedy available to you under consumer law.
We are not responsible for delay or failure caused by events outside our reasonable control, including widespread telecommunications outages, natural disasters, war, civil disruption, government restrictions, cyber incidents affecting third parties or supplier platform failure.
We will take reasonable steps to reduce customer impact and communicate known material incidents.
Contact us first so that we can investigate:
Email: support@esimple.store
Contact form: /contact
Include your order number and a clear explanation of the issue and requested resolution.
We aim to acknowledge complaints within two business days and provide a substantive response within 14 calendar days, although complex network investigations may take longer.
We may update these Terms to reflect legal, regulatory, supplier, security or operational changes.
The Terms applicable to an order are normally the version accepted when that order was placed, except where a change is required by law or benefits the customer without reducing existing rights.
These Terms are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and may bring proceedings in the courts applicable to your place of residence.